Privacy Policy

1. General provisions

This Privacy Policy applies to all information that the Ahvar clinic (hereinafter, the “Clinic”) may obtain about a user while they use the official website, online booking services and feedback forms.

Using the website services means the user’s unconditional agreement with this Policy and the terms of processing of their personal information set out in it. If the user does not agree with these terms, they must refrain from using the website.

2. What data may be processed

For the purposes of this Policy, user information means:

• Personal information that the user provides about themselves when filling in feedback or appointment forms (first name, last name, contact phone number, email address, comment on the request).
• Data that is transmitted automatically to the website services during use, by the software installed on the user’s device.

3. Purposes of processing

The Clinic collects and stores only the personal information necessary to provide quality services and consultations:

• Identifying the user when submitting a request for a consultation or procedure;
• Contacting the user, including sending service notifications and appointment confirmations by SMS or phone;
• Providing effective customer and consultation support;
• Improving the quality of the website, its ease of use and developing new services.

4. Data transmitted automatically

When visiting the website, the following technical parameters may be recorded automatically:

• The user’s IP address and country/region of connection;
• Browser type and version, device operating system;
• Date, time and duration of visits to website pages, addresses of the requested pages.

5. Cookies

The website uses cookies to save user settings (including the selected interface language) and to keep user sessions running reliably. The user can disable cookie storage in their browser settings, but this may affect how some interactive elements of the website work.

6. Forms and requests

When sending messages through the website forms (“Book an appointment”, “Ask a question”, “Leave a review”), the user confirms the accuracy of the information provided and consents to its processing by the Clinic’s reception and contact-center staff solely for the purpose of handling the request.

7. Disclosure of data to third parties

The Clinic does not transfer, sell or lease users’ personal data to third parties. Information may be passed only to authorized communications operators for sending service SMS notifications about appointments, or in cases expressly provided for by the applicable legislation of the Republic of Tajikistan.

8. Retention periods

Personal data is stored no longer than the purposes of processing require, or for the periods established by applicable regulations. Once the purposes of processing are achieved or consent is withdrawn, the data is promptly destroyed or anonymized.

9. Protection measures

The Clinic takes necessary and sufficient organizational and technical measures to protect the user’s personal information from unlawful or accidental access, destruction, alteration, blocking, copying, distribution and other unlawful actions by third parties.

10. User rights

The user has the right to request clarification of their personal data, or its blocking or destruction if the data is incomplete, outdated or inaccurate, or if the user wishes to withdraw their consent to its processing.

11. Changes to the policy

The Clinic has the right to amend this Privacy Policy. A new version of the Policy takes effect from the moment it is posted on the website, unless the new version provides otherwise.